Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services. By accessing or using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect two types of information from you: personal information that you voluntarily provide, and non-personal information that is automatically collected during your visit.

1.1 Personal Information

When you place an order, create an account, or contact our customer service, we may collect the following personal information:
  • Full name, shipping address, billing address, email address, and phone number
  • Payment details (e.g., credit card information, which is processed securely by third-party payment providers and not stored by us)
  • Order history and product preferences

1.2 Non-Personal Information

We automatically collect non-identifiable information about your interaction with our website, including:
  • IP address, browser type, and device specifications
  • Pages viewed, time spent on our website, and referral sources
  • Geolocation data (general location only, used to optimize shipping routes)

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:
  • Process and fulfill your orders, including verifying payment, arranging global shipping, and providing order tracking updates
  • Respond to your customer service inquiries, process returns and refunds (in USD as per our Refund Policy)
  • Send you transactional emails (e.g., order confirmation, shipping notification, refund updates)
  • Improve our website design, product offerings, and user experience based on browsing and purchase data
  • Send promotional communications about new products, discounts, and exclusive offers (you may opt out at any time)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Trusted Service Providers: We share data with third-party logistics partners to deliver your orders, payment processors to secure transactions, and customer service platforms to assist with your queries. These partners are contractually obligated to protect your information and use it only for the services they provide to us.
  • Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, as well as the rights and safety of our customers and the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your information may be transferred as part of the transaction, with prior notice to you where required by law.

4. Data Security

We implement industry-standard security measures, including encryption technology, secure server protocols, and access controls, to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

5. Your Rights and Choices

Depending on your location (including compliance with the California Consumer Privacy Act (CCPA) for California residents), you may have the following rights regarding your personal information:
  • Access and Correction: Request access to the personal information we hold about you, and ask to correct any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information, subject to certain legal exceptions (e.g., we may retain data to comply with tax or accounting obligations).
  • Opt-Out: Unsubscribe from promotional emails by clicking the "unsubscribe" link at the bottom of any marketing communication, or contact our customer service to opt out of targeted advertising.
  • Data Portability: Request a copy of your personal information in a machine-readable format for transfer to another service provider.
To exercise these rights, please contact our customer service team with your full name, registered email address, and a clear description of your request. We will respond to valid requests within a reasonable timeframe.

6. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Childrenā€™s Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the revised policy.